Frequently Asked Questions
We have created a list of questions we think people might have about our sale. If your question isn’t answered here, please let us know! You may contact us at firstname.lastname@example.org.
Consignor and Volunteer Questions
1. How do I Volunteer?
You do not have to consign to Volunteer. Volunteer for one shift and enter the Preview Sale at 3:30 pm. Volunteer for two shifts, get in at 2:30 pm. Please read the Volunteer Agreement before signing up. One person per Volunteer Preview Ticket. To Volunteer, please CLICK HERE.
2. Do you provide childcare for Volunteers?
No. Children are not allowed to accompany anyone during their shifts unless you can carry your infant in a sling or wrap during your whole shift. There is a limited number of jobs that can be done while wearing a baby so please contact our volunteer coordinator at email@example.com so she can assign you accordingly.
3. How can I get into the Super Shopper or Early Bird Preview Sale?
To shop before the general public, we are offering a Super Shopper Preview Ticket. This ticket allows you to enter the Preview Sale Thursday, May 16 from 6pm-9pm. Each ticket is $8.oo (plus service fee) and ONLY ADMITS ONE PERSON. Passes are non-refundable. Tickets are not sold at the door. To buy Super Shopper passes CLICK HERE.
Another option to shop before the general public is to get an Early Bird Preview Ticket. This ticket allows you to enter the Preview Sale Thursday, May 16 from 7pm-9pm. Each ticket is $5.00 (plus service fee) and ONLY ADMITS ONE PERSON. Passes are non-refundable. Tickets are not sold at the door. To buy EARLY BIRD passes CLICK HERE.
4. What do I do to become a Consignor?
Step 1: Click on the Consign tab, then click the link to register. There is a $10.00 registration fee through PayPal. Please click Return to The Grove Community Church link on the PayPal receipt page to complete your registration. Once your payment has been completed you are assigned a consignor number and are then able to log into your account. This number identifies you and your items for this sale and future sales. The registration fee helps cover the cost of advertising, supplies, paperwork, sale set-up, etc.
Step 2: Enter your items into the tagging system.
Step 3: Print your tags, and attach your tags to your items. Print item tags on WHITE cardstock if you would like to donate unsold items. Print item tags on YELLOW cardstock if you would like unsold items to be returned.
Step 4: Sign up for a drop-off time. Bring your items to The Grove Community Church at your drop-off time.
Then, we do the rest.
To sign up to consign please, CLICK HERE.
5. How much will I earn as a Consignor?
Consignors earn 60% and can enter the Preview Sale at 5:00 pm. If you Consign and Volunteer one shift (4 hours) you can earn 65% and enter the Preview Sale at 3:30 pm. If you Consign and Volunteer two shifts (8 hours) you can earn 70% and enter the Preview Sale as a Super Volunteer at 2:30 pm.
6. What can I sell at the sale?
We accept a variety of items from infant to pre-teen. (Size Newborn to Size 14-16) For details about what we accept and don’t accept CLICK HERE.
7. Is there a minimum number of items I can consign?
Yes. We do have a minimum number of items a Consignor may consign each sale. Each Consignor must consign at least 20 individual items.
8. How do I enter and print my items in the tagging system?
If your registration has been activated you can now begin to enter your items. Please enter a detailed description of your item, Name brand on the top line and the description on the second line. Next, choose the appropriate category for your item. Then you decide the price of your item and if it will be donated after the sale. Lastly, print your tags. When printing tags please use WHITE cardstock paper for donated items. If you want to pick up your items after the sale please use only YELLOW cardstock.
For a Pricing List CLICK HERE.
For more info on tagging CLICK HERE.
9. What does it mean to Donate or Discount my items?
When you are entering your tags you can check a box to donate your items, if they do not sell. On the printed tag, you will see a picture of an open hand if the item is to be donated and your tag should be printed on WHITE cardstock. All items marked for donating will automatically be discounted at the 50% off sale. All donated items will be given to Riverside Life Services. When entering your tags, you can also check a box to discount your items. All items marked as discount will be sold 50% off on Saturday, from 8:30am-3:00 pm. Wouldn’t you rather sell your items at a discount than take them back home?
10. How do I prepare my items for the sale?
Hang all clothing items on hangers with the hook pointing to the left. Each item or outfit should have one tag. All clothing tags should be placed on the upper right with a large safety pin. Please try to pin the hanger with the tag and safety pin, so your item does not slip off. Smaller items such as onesies, socks, tights, etc. can go in Ziploc® and attach you consignor tag using clear box tape to the outside. Shoes need to be zip tied together with the tag attached. Larger items such as high chairs, strollers, pack n plays, etc., attach consignor tags with zip ties or clear box tape. If your item needs batteries, make sure they are included. All battery-operated items will be tested at check-in. If it does not have batteries we will not accept it.
For more info on preparing your items CLICK HERE.
11. Why do you recommend adult-sized wire hangers?
We recommend adult-sized wire hangers, but don’t require them. Your items will sell best when they’re displayed on a hanger properly, not in a wad on the floor! Children’s clothing is much less likely to slip off an adult-sized hanger. Wire hangers take up less rack space, and move more freely on the rack, allowing shoppers to look through MORE items EASILY.
12. When can I drop off my items?
Once your registration has been activated you can then sign-up for a drop-off time. Drop-off day is Wednesday, May 15 in the HUB area at The Grove Community Church. During drop-off, we will be inspecting all items. Items need to be tagged, hung properly, clean, and have all working parts. If you need assistance from your car, just ask, we will be glad to help you.
To schedule a drop-off time CLICK HERE.
13. What happens to my items that don’t sell?
Two things can happen to items that don’t sell. Items with YELLOW tags will be sorted by consignor number and given back to the consignor at pick-up. Items with WHITE tags will be placed in the donate pile. All yellow tagged unsold items can be picked up May 18 between 6:00 pm and 8:00 pm. All unclaimed yellow tagged items will be donated.
For more info about pick-up CLICK HERE.
14. When will I receive the money from my sales?
You can expect your check mailed to you within 2 weeks.
15. What if I don’t want to pay my consignor fee through PayPal?
If PayPal is not for you, you can also register by mail. Please send your name, address, email, phone number, password, and $10.00 check (payable to The Grove) to The Grove Community Church c/o MOPS Consignment Sale, 19900 Grove Community Drive, Riverside, CA 92508. We will register you and send you an email confirmation that your registration is complete. Please no mail-in registrations after May 1st.
1. I’ve never been to a consignment sale before. What should I expect?
First, expect a crowd. Everyone wants great bargains, so please be patient with lines and people. Next, a friendly greeter at the door will tag all personal items, such as strollers* or diaper bags to identify them as personal property upon your entry to the sale. *Only small umbrella style strollers are allowed at the sale. No double or jogging strollers will be admitted. If you are shopping for a particular item (a stroller, for example) head to that area first. Large items go quickly! There are no fitting rooms at our sale. Measure your child(ren) before you come to the sale. Bring a tape measure to the sale with you, and you can check clothing measurements to ensure a good fit! Also, outline your child(s) foot, cut it out and bring it with you to check on shoe sizes! All items are sold as-is and all sales are final. Check your items and make your selections before you get to check-out! Anything that you don’t want goes back to the floor.
2. How do I know how much an item is?
Each item has a tag, with the description of the item and price on it. Items with missing or altered tags cannot be sold. No exceptions.
3. What methods of payment do you accept?
We accept Cash/Visa®, Mastercard®, Discover®, and American Express®/Debit Cards with Visa® or Mastercard® logos (No Checks). California sales tax of 8.75% will be applied to all purchases.
4. Will everything be on sale during the 50%-off sale?
No. Barcoded tags will read “No Discount” or (Discount: NO) if the consignor only wants the item sold for full price.
5. Do you allow shoppers to bring children?
Children are allowed at the sale, but it is at your own risk! If a child accompanies you, they must be with you at all times. The sale is very busy and the lines may be long. We also ask that your children not “test drive” items. The toys at the sale are all consigned items, available for purchase, but not as entertainment for children.
6. If I buy a large item can you hold it for me while I shop?
Yes, we will hold items for 1 hour while you shop as long as you remain in the building.